1. Eligibility
- Return Window: Request returns within 30 days of delivery (use the carrier’s “Delivered” date).
- Condition: Items must be unused, undamaged, in original packaging (tags/accessories included), and free from signs of wear (e.g., stains, scratches).
- Proof of Purchase: A valid order number or “Order Confirmation” email is required.
2. Non-Returnable Items
- Custom/handmade products (e.g., engraved jewelry, personalized decor).
- Final sale items (marked “Final Sale” on product pages—no exceptions).
- Hygiene-sensitive items (e.g., earrings, face masks) for health/safety reasons.
- Gift cards (non-refundable, non-transferable).
3. How to Return
- Request Authorization: Email support@classyzint.store with your order number, product name, return reason, and photos of the item/packaging (to verify condition).
- Receive Label: Approved requests get a pre-paid return label (U.S. orders only) and instructions—you must ship the item within 7 days of receiving the label.
- Ship Item: Repackage the item (use original packaging for fragile items) and drop it off at the carrier’s location—keep the return tracking number for reference.
4. Refunds
- Processing Time: We inspect returned items within 3 business days of receipt—approved refunds are processed to your original payment method within 3 business days.
- Refund Timeline: Funds typically appear in your account within 5 days (varies by bank/payment provider).
- Deductions: No restocking fees—we refund the full purchase price (excluding original shipping costs, unless the return is due to our error, e.g., wrong item shipped).
5. Damaged/Defective Items
- If you receive a damaged/defective item, contact us within 3 days of delivery (include photos of the issue)—we offer a free replacement or full refund (no return required for damaged items; we cover return shipping for defective items).
For return questions: Email support@classyzint.store