1. Shipping Coverage & Costs
- U.S. Shipping: Free shipping
- International Shipping: Available to select countries (details post-launch)—shipping costs calculated at checkout based on destination and package weight. Customs duties/import fees are the customer’s responsibility.
- Restrictions: No shipping to P.O. boxes (except small non-fragile items—confirm via support@classyzint.store), APO/FPO addresses, or U.S. territories.
2. Carriers & Timelines
- Carriers: UPS, FedEx, or USPS (selected based on destination, package size, and shipping method).
- Processing Time: 2–5 business days
- Order Cut-Off Time:
All order processing cut-off times are based on Pacific Time (PT).
Orders placed before 2:00 PM Pacific Time on business days will be processed on the same day.Orders received after the daily cut-off time, as well as orders placed on weekends and official holidays, will be processed starting the next business day. - Delivery Estimates:
- U.S. Free Shipping: 3–7 business days after processing.
Note: Estimates are not guaranteed—delays may occur due to weather, carrier backlogs, or customs (international orders).
3. Tracking & Issue Resolution
- Tracking: Once your order ships, you receive a “Shipment Confirmation” email with a tracking number—track 24/7 on the carrier’s website (updates may take 24–48 hours to appear).
- Missing Items: Contact us within 3 days of the “Delivered” status (include order/tracking number)—we investigate with the carrier and resolve (replace/refund) within 7 days.
- Damaged Items: Inspect packages on delivery—note damage on the carrier’s receipt and email us within 3 days (include photos of damage/packaging) for a free replacement or full refund (no return required for damaged items).
4. Address Accuracy
- Confirm your shipping address before payment—we cannot redirect orders after shipping.
- Incorrect/missing addresses may cause delivery delays or returns—you are responsible for reshipping costs if the carrier returns the package to us.
For shipping questions: Email support@classyzint.store
